Terms of use and purchase

We wrote this in everyday language, not legalese, but it covers what the law requires. If anything is unclear, write to hola@pequemisiones.com and we will explain. How we handle data is in the privacy policy, which forms part of these terms. This is a translation of the Spanish original; if in doubt, the Spanish version prevails.

1 · Who we are

2 · What PequeMissions is

PequeMissions is a web app that turns school practice into missions for children aged 3 to 8, and helps their families walk alongside them: the adult chooses the modules, sends missions with a message the app reads aloud, and sees the progress. It runs in the browser and can be installed on the home screen of a phone or tablet.

What PequeMissions is not: it is not a school, a tutoring centre or a replacement for the teacher. We do not assess your child or issue grades. It is support for home.

3 · Who can subscribe

• Adults only. By accepting these terms you confirm that you are at least 18 and that you are the parent or legal guardian of the children whose profiles you create.
• You subscribe as a consumer, for personal and family use. If you are a school, a tutoring centre or a professional and want to use it with pupils, write to us: that has different terms.
• The child is never a party to this contract. They have no account, no password and cannot buy anything inside the app. Everything that is paid is decided and paid by an adult.

4 · Your family, your code and your account

• When you start, a family is created, identified by an opaque code (like NUBE-K7M2-Q4RT). The children's profiles live on your device under the nickname you choose.
• To pay, you need to have linked the adult's email address to the family (Parents' area → Family → "Recovery email"). It ties the plan to someone who can recover the family if a phone is lost. It must be yours and working.
• You are responsible for keeping the parents' PIN and the family code safe. If you think someone has them without permission, write to us and we will change them.
• One subscription covers one family on the devices you use. It is not meant to be shared with other families or used in a classroom.

5 · The trial week and the Pro plan

• Families created before we opened the Pro plan count their 7 days from the opening day, not from their sign-up.
• When the week ends and there is no Pro plan, the adventure pauses: the child sees a calm screen asking them to get an adult, and the adult finds the buttons to go Pro in the Parents' area. Nothing is deleted: profiles, progress, badges and gems stay as they are and come back the moment there is a plan.
• The Pro plan is the full PequeMissions: every module and mission, the piggy bank, the mini-games, the hint helper and everything we add. The monthly plan covers the children you pay for (1 to 3); the yearly and founding-family plans cover the whole family, up to 3 children.
• What the plan includes may change over time, because we add things almost every week. If we ever removed something important you already had, we would give you at least 30 days' notice and you could cancel at no cost (clause 11).

6 · Price, taxes and how you pay

• All prices include VAT. We sell from Spain and apply Spanish VAT (21%), also if you live in another EU country. The breakdown is shown on the payment page before you confirm and on every receipt.
• You pay in advance, by card or another method shown on the payment page. Payments are processed by Stripe (Stripe Payments Europe, Ltd., Ireland): we never see or store your card number.
• The button that completes the purchase says "Pay and subscribe": by pressing it you take on the payment obligation shown on screen.
• You will receive a receipt by email for every charge, sent by Stripe on our behalf, with VAT itemised. If you need a full invoice with your details, ask at hola@pequemisiones.com.
• If you have more than three children, write to us and we will sort it out: you do not need to pay for two plans.

7 · Automatic renewal and cancellation

• The subscription renews automatically at the end of each period (month or year) at the price you subscribed at, unless you cancel first.
• Cancelling is as easy as signing up: in the app, Parents' area → Family → "Manage my plan" takes you to your customer portal, where you cancel with one button, without calling anyone or giving reasons. There you can also change plan, add a child or update your card. If you prefer, write to hola@pequemisiones.com and we will do it for you.
• When you cancel, Pro stays active until the end of the period already paid. No pro-rating or refund of the remainder, except within the 14-day withdrawal period (clause 9) or if you cancel because of a change on our side (clause 11).
• Before each yearly renewal we will remind you by email.

8 · What happens if a payment fails

• If a charge cannot be made (expired card, no funds), Stripe emails you and retries for a few days. Meanwhile, the Parents' area shows "payment pending".
• If the charge still fails, the adventure pauses just like at the end of the trial week. Nothing is deleted and everything comes back as soon as the payment is fixed.
• The child is never shown a paywall or asked for money: the pause screen only tells them to get an adult.

9 · Right of withdrawal: 14 days, no questions asked

• You have 14 calendar days from subscribing to withdraw without giving any reason.
• Just write to hola@pequemisiones.com saying you want to withdraw, or use the form at the end of this page. Any clear statement is enough.
• We refund the full amount, by the same payment method, within 14 days of your notice. The law would allow us to charge for the days used; we waive that.
• Later renewals do not open a new withdrawal period, but you can always cancel for the following period.

10 · How to use PequeMissions (and how not to)

• Use the app within the family, with children you are responsible for.
• Do not try to access families that are not yours, tamper with results, gems or badges, or overload or attack the service.
• The messages you write for your child go through an automatic filter before they hear them. If a message is not appropriate for a child, it will not be read. Do not use it for offensive content, advertising or other people's personal data.
• Do not copy, resell or redistribute the content, exercises or code of the app. The free printable sheets on the website may be printed, photocopied and handed out at home and in class; the only things you cannot do are sell them or publish them elsewhere removing the PequeMissions credit.
• If you breach this seriously or repeatedly, we may suspend or close the account, notifying you by email. If the reason turned out to be our mistake, we refund what you paid.

11 · Changes to the service, the price or these terms

• PequeMissions improves continuously: we add modules, mini-games and features and fix what breaks. Some element may change or disappear; we try never to make things worse for families.
• If we change the price or any term in a way that is worse for you, we will tell you by email at least 30 days in advance. The new price only applies to renewals after that notice. If you disagree, you can cancel before it takes effect and, on the yearly plan, we refund the unused part.
• Minor changes or changes in your favour apply with no more notice than the news published in the app.
• Each version of these terms is dated. The one that applies to you is the one you accepted when subscribing, except for changes notified as described here.

12 · Availability

• We work to keep the app available 24 hours a day, but it is an online service: there may be downtime for maintenance, provider failures or your connection. Many things work offline and sync when you are back.
• If an outage caused by us lasts more than 3 days in a row, we compensate you with the equivalent Pro time or, if you prefer, the proportional part of the price.
• You need a device with a modern browser. Some voice features depend on the device and the language.

13 · Liability

• We are responsible for the service matching its description and what consumer law requires. Nothing below limits the rights the law grants you as a consumer.
• PequeMissions is support for home: we do not guarantee specific school results and it does not replace school teaching. The explanations for parents about methods (such as ABN) are guidance.
• We are not liable for damage arising from use contrary to these terms, from failures of your device or connection, or from force majeure.

14 · Intellectual property

The exercises, illustrations, mascots, texts, sounds and code of PequeMissions are ours or licensed to us (details in the legal notice of the privacy policy). The subscription gives you a personal, family, non-transferable right of use while it is active. The messages you write for your child are yours; we only use them to read them aloud.

15 · Children and data protection

• The account holder is always an adult. Children's profiles are created with a nickname and no identifying data. How we handle data, on what legal basis and for how long, is in the privacy policy.
• By creating a profile you confirm that you hold parental responsibility or guardianship of the child (art. 7 of Spanish Organic Law 3/2018).

16 · Complaints and governing law

• First, write to us: hola@pequemisiones.com. We reply within 5 working days and try to sort it out without further formalities.
• Official complaint forms are available: ask by email and we send them electronically. You can also go to your local consumer information office or to the consumer authority of the Community of Madrid.
• These terms are governed by Spanish law. For any dispute with a consumer, the courts of your place of residence have jurisdiction.
• These terms are available in Spanish. This English version is a translation; if in doubt, the Spanish version prevails.

17 · Contact

hola@pequemisiones.com · https://pequemisiones.com/en/ · Calle de Diana 16, 4.º B, 28022 Madrid, Spain.

Annex · Withdrawal form

Only fill in and send this form if you want to withdraw from the contract. An email saying so in your own words works just as well.